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Tier 1 Help Desk

Passionate about making a difference in the world of cancer genomics?

With the advent of genomic sequencing, we can finally understand our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of said data. Here at Tempus, we are building the infrastructure to modernize cancer treatment. By analyzing a patient’s genetic data in the context of molecular therapies, We empower physicians to make real-time data-driven decisions in clinic based on the comprehensive computational analysis of a patient’s unique pathology. We're looking for IT professionals who are passionate about changing the status quo and bringing cancer care into the 21st century.

As a Helpdesk technician, you’ll play a critical role in fulfilling the mission of Tempus by providing secure and private cancer care technology methodologies for our clients and their patients.

What You'll Do:

  • Support the business and stakeholders with a number of information technology initiatives, including but not limited to:
    • Addressing and mitigating technology related issues for employees, i.e. desktop support
    • Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
    • User account administration including on and off-boarding of employees
    • Evaluating and testing new technologies
    • Working with software and hardware vendors
    • Supporting and reporting to the IT Operations Manager with a number of business critical initiatives
    • Supporting executives with IT related issues
    • Maintaining AV and conference room technology (TVs, Apple TV, Mac Mini, Crestron, VOIP)
    • Phone and remote support for Tempus clients
    • Work in Tempus’ ticketing system to communicate, track and remediate actions taken, and create Wikis or How-To guides for employees

Qualifications & Must Have:

  • Installing and troubleshooting issues with software, including MS Office, Windows Server and SaaS products (Google Suite, Dropbox, etc)
  • Familiar with SaaS ticketing systems (Zendesk, HelpScout, etc)
  • Installing and supporting security products like endpoint and anti-virus/malware protection
  • Basic network and VOIP phone system troubleshooting
  • Administering identity management products (MS Active Directory, Okta, etc)
  • Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
  • Proficiency supporting both Mac OS-X and Microsoft Windows
  • Experience supporting remote users
  • Ability to work in fast paced, agile environments, including off-hours support
  • Minimum of 2 years in a IT related field and/or relevant customer service role

Great if you have:

  • Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)
  • General familiarity with Microsoft SCCM
  • General familiarity with Mobile Device Management (MDM) applications
  • Google Suite Admin experience
  • Previous experience coordinating with DevOps and/or information security teams
  • Previous experience in the healthcare sector
  • Professional certifications such as ITIL Foundations or Comptia A +.
  • BS in Computer Science, Information Systems or related field
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